Last Updated: 3 August 2026
This Privacy Policy describes how I VIEW DIGITAL INNOVATION SDN BHD (Company Registration No. 202401036799) (“MAK-Online”, “MAK”, “we”, “us” or “our”) collects, uses, processes, stores, discloses and protects personal data when you access or use the MAK-Online website, mobile applications, merchant/restaurant platforms, delivery services and other related services (collectively, the “Platform”).
We are committed to respecting your privacy and handling personal data responsibly and in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA) and other applicable laws and regulations.
By accessing, registering for, or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to personal data relating to users of the MAK-Online Platform, including:
Customers purchasing or ordering products through MAK-Online;
Home chefs, food sellers and merchants;
Delivery partners;
Website and mobile application visitors;
Individuals who contact our customer support;
Individuals who subscribe to our newsletters or marketing communications; and
Representatives of businesses or organisations that interact with MAK-Online.
Where a separate agreement, notice or consent form applies to a particular service, that document should be read together with this Privacy Policy.
Depending on how you interact with MAK-Online, we may collect the following categories of information.
This may include:
Full name;
Username;
Date of birth or age, where required;
NRIC, passport or other identification information where necessary for verification;
Profile photograph;
Account credentials; and
Other information required to create or verify an account.
This may include:
Mobile or telephone number;
Email address;
Delivery address;
Billing address; and
Other contact information you provide.
When you use MAK-Online to place or fulfil an order, we may collect:
Products or meals ordered;
Order value;
Merchant or home chef information;
Delivery information;
Order status;
Transaction history;
Refund and cancellation information;
Promotional or discount information; and
Records relating to complaints or customer support.
Payments may be processed through approved third-party payment gateways or payment service providers.
Depending on the payment method used, we may receive or process information such as:
Payment status;
Transaction reference number;
Payment method;
Amount paid;
Refund information; and
Other information required to reconcile or verify transactions.
Payment card or banking information handled directly by a third-party payment provider may be subject to that provider's own privacy policy and security practices.
For merchant onboarding, verification and operation of the Platform, we may collect information including:
Business name;
Business registration information, where applicable;
NRIC or passport information;
Business address;
Bank account details;
Food handling certificates, where applicable;
Licences, permits or regulatory documentation;
Menu and pricing information;
Product photographs;
Merchant performance information;
Customer ratings and reviews; and
Payment and settlement records.
For delivery fulfilment, we may process information including:
Customer name;
Delivery address;
Contact number;
Order reference;
Delivery instructions;
Delivery status; and
Information reasonably required to coordinate and complete a delivery.
Where delivery services are provided through third-party delivery partners, relevant information may be shared with those partners solely as necessary to arrange and fulfil the delivery.
When you use our website or applications, certain information may be collected automatically, including:
IP address;
Device type;
Operating system;
Browser type;
Application version;
Device identifiers;
Login information;
Pages or features accessed;
Date and time of access;
Referral information;
Error logs; and
Other technical and diagnostic information.
Where permitted by your device settings and applicable law, MAK-Online may process location information to support functions such as:
Identifying nearby merchants or home chefs;
Determining delivery availability;
Calculating or facilitating delivery;
Tracking delivery progress; and
Improving location-based services.
You may control certain location permissions through your device settings.
We may maintain records of communications between you and MAK-Online, including customer service enquiries, complaints, feedback and other correspondence.
We may collect personal data:
Directly from you when you register or create an account;
When you place, accept, prepare, deliver, cancel or complete an order;
When you submit merchant or delivery-partner documentation;
When you communicate with customer support;
When you participate in promotions, campaigns or surveys;
When you subscribe to our newsletter;
Automatically when you access or interact with our Platform;
From merchants, delivery partners and service providers involved in fulfilling your transaction; and
From other lawful sources where permitted under applicable law.
MAK-Online may process personal data for purposes including:
Creating, maintaining and managing user accounts;
Verifying customer, merchant and delivery-partner identities;
Processing and managing orders;
Facilitating payment transactions and settlements;
Arranging order collection and delivery;
Connecting customers with merchants, home chefs and delivery partners;
Providing customer support;
Handling complaints, cancellations, refunds and disputes;
Communicating order and account updates;
Managing merchant onboarding and performance;
Preventing fraudulent, unauthorised or unlawful activity;
Maintaining the security and integrity of the Platform;
Complying with applicable laws, regulations and lawful requests;
Maintaining business, accounting and transaction records;
Improving Platform functionality, reliability and user experience;
Conducting analytics and service-performance monitoring;
Managing promotions and marketing campaigns;
Sending newsletters, offers or marketing communications where permitted;
Protecting MAK-Online, its users and third parties from harm, fraud or misuse;
Enforcing our Terms & Conditions, Merchant Agreement and other Platform policies; and
Establishing, exercising or defending legal rights.
We will endeavour to process personal data only for legitimate business purposes and purposes permitted by applicable law.
We do not disclose personal data unnecessarily.
Where reasonably required for operating MAK-Online, personal data may be disclosed to:
Relevant customer and order information may be provided to the merchant or home chef responsible for preparing an order.
Merchants must treat customer information as confidential and use it only for legitimate order fulfilment and other legally permitted purposes.
Information necessary to collect and deliver an order may be provided to delivery partners or third-party delivery service providers.
Transaction-related information may be provided to banks, payment gateways, payment processors and other financial service providers where necessary to process payments, settlements, chargebacks or refunds.
We may engage third-party service providers for services such as hosting, cloud infrastructure, communications, analytics, customer support, security, data storage and other technical or operational functions.
Such providers should only process information as required to provide their contracted services and subject to applicable contractual and legal obligations.
Where necessary, information may be disclosed to professional advisers such as lawyers, auditors, accountants, insurers and consultants.
Information may be disclosed where required or permitted by applicable law, court order, regulatory requirement or lawful request from competent authorities.
If MAK-Online or its business is involved in a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, relevant information may be transferred subject to appropriate confidentiality, security and legal requirements.
Where permitted by applicable law, MAK-Online may use contact information to communicate:
Platform updates;
Promotions;
Special offers;
Merchant campaigns;
New products or services; and
Newsletters and other marketing information.
You may unsubscribe from marketing communications through the unsubscribe mechanism provided in the relevant communication or by contacting us.
Operational communications relating to your account, orders, payments, security or Platform services may still be sent where necessary.
Our website or Platform may use cookies and similar technologies to enable functionality, maintain sessions, understand Platform usage, improve performance and enhance the user experience.
Depending on the technologies implemented on the Platform, cookies may include:
Essential cookies;
Functional cookies;
Analytics cookies; and
Advertising or marketing cookies.
Where required, users may be provided with options to manage non-essential cookies.
Browser settings may also allow you to block or delete certain cookies. Disabling essential cookies may affect the operation of some Platform features.
MAK-Online takes reasonable administrative, organisational and technical measures designed to protect personal data against:
Unauthorised access;
Unauthorised disclosure;
Loss;
Misuse;
Alteration;
Destruction; and
Other unauthorised processing.
Such measures may include appropriate access controls, authentication procedures, system monitoring, secure infrastructure, backups and restrictions on access to personal data.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and should notify MAK-Online promptly if they suspect unauthorised use of their account.
We retain personal data only for as long as reasonably necessary to:
Provide the Platform and requested services;
Complete transactions and settlements;
Maintain appropriate business and accounting records;
Handle disputes, complaints and refunds;
Meet contractual requirements;
Prevent fraud or abuse;
Comply with applicable legal and regulatory obligations; and
Establish, exercise or defend legal claims.
When personal data is no longer reasonably required, we may securely delete, destroy or anonymise it in accordance with applicable requirements and our internal data-retention practices.
Subject to applicable Malaysian law and any permitted exceptions, you may have rights relating to your personal data, including the right to:
Request access to personal data held about you;
Request correction of inaccurate, incomplete or outdated personal data;
Withdraw consent where processing is based on consent, subject to applicable legal or contractual consequences;
Request information regarding how your personal data is processed;
Limit certain processing where such rights are available under applicable law; and
Exercise other rights provided under applicable Malaysian data protection legislation.
We may need to verify your identity before processing a privacy-related request.
Certain information may need to be retained despite a deletion, withdrawal or other request where retention is required or permitted by law, necessary for an ongoing transaction or dispute, or otherwise supported by a lawful basis.
The MAK-Online Platform may contain links to third-party websites, applications, payment services, delivery services or other external platforms.
These third parties operate independently from MAK-Online and may have their own privacy policies and data-processing practices.
We encourage users to review the privacy notices of third-party services before providing personal information to them.
The MAK-Online Platform is not intended to allow individuals who are legally incapable of entering into the relevant transactions to independently create accounts or conduct transactions where parental or guardian consent is legally required.
If we become aware that personal data has been collected in circumstances requiring consent that has not been properly obtained, we may take appropriate steps to restrict the account or remove the information, subject to applicable law.
Some service providers or technology infrastructure used to operate the Platform may process or store information outside Malaysia.
Where personal data is transferred internationally, MAK-Online will take reasonable steps to ensure that such transfers are handled in accordance with applicable Malaysian data protection requirements and that appropriate safeguards are implemented where required.
Merchants, home chefs and delivery partners who receive customer information through MAK-Online must:
Keep customer information confidential;
Use such information only for legitimate order fulfilment or other legally permitted purposes;
Take reasonable measures to prevent unauthorised access or disclosure;
Not sell, misuse or improperly disclose customer information;
Not use customer information for unauthorised direct marketing; and
Comply with applicable privacy and data protection laws.
Misuse of customer information may result in account suspension or termination and other action available to MAK-Online under its agreements, policies or applicable law.
MAK-Online may maintain appropriate backup and recovery measures to protect business and transaction records and support service restoration following system outages, emergencies or other disruptions.
Access to backup information will be restricted and managed in accordance with applicable security and data-protection requirements.
MAK-Online may review and update this Privacy Policy periodically to reflect:
Changes to our Platform or services;
Changes in business operations;
Changes to technology;
Changes to legal or regulatory requirements; or
Improvements to our privacy and security practices.
The updated Privacy Policy may be published on the MAK-Online website or Platform with a revised “Last Updated” date.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
For questions, concerns, complaints or requests regarding this Privacy Policy or the processing of your personal data, please contact:
I VIEW DIGITAL INNOVATION SDN BHD
Company Registration No.: 202401036799
MAK-Online
A-08-03, Pinnacle Petaling Jaya,
Jalan Utara C,
46200 Petaling Jaya,
Selangor, Malaysia
Email: info@mak-online.com
Phone: +60193008007
Website: mak-online.com
We will endeavour to respond to privacy-related enquiries and requests within a reasonable period and in accordance with applicable legal requirements.
By providing personal data to MAK-Online and using the Platform, you acknowledge that you have read and understood this Privacy Policy and understand how your personal data may be collected, used, disclosed and otherwise processed as described in this Privacy Policy, subject to applicable law.
Where consent is legally required for a particular processing activity, MAK-Online will obtain such consent in accordance with applicable requirements.
